SHIPPING AND DELIVERY
Once you have placed your order you will receive an email confirmation. If you have not received this (please check your spam/junk folder) contact us at [email protected] and our team will be happy to help.
Please allow 2 days (can be up to 5 days if high demand) for your order to be processed, packed and shipped. Once your order has been shipped you will receive an email with the tracking number and link.
The impact on widespread travel restrictions and safety measures from the coronavirus is starting to ease, however shipping may take 10-15 days. The courier companies will try to get the package to you as quickly as possible and will update the tracking as soon as the parcel reaches its next destination.
If you have an address that is classed as a remote area, then we may have to ship by an alternative method and this may take longer.
Do you ship worldwide?
We provide shipping to over 50 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Which courier companies do we use?
We use DHL and other courier companies depending on your location and currently due the travel and safety restrictions we are using various courier companies to ensure the package reaches our customers.
Packages shipped from our US warehouse are shipped through USPS. Packages shipped from our Australian warehouses are shipped through Austrakia Post or through Fastways. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. We do ship larger items via our China Warehouse via DHL. If DHL shipping is offered it will say on the product page.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you require any assistance please email us quoting your order number or the email address you ordered with at [email protected]